This Privacy Policy explains how Metallic, Inc. ("Metallic," "we," "our," or "us") collects, uses, shares, and protects your personal information when you access or use our services. These services include our website, our on-demand cloud-based virtual computing platform, and our on-premise virtual computing solutions (collectively, the "Services").

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, use our Services, communicate with customer support, or otherwise interact with us. This may include your name, email address, company name, payment details, and any other information you submit. We also collect information automatically when you use our Services, such as your IP address, browser type, operating system, device identifiers, access times, and pages viewed. Additionally, we may receive information about you from third parties, including service providers or business partners, which we may use to supplement the information you provide.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our Services; to create and manage user accounts; to process transactions and provide customer support; to communicate with you about service updates, promotions, and administrative matters; to ensure the security and integrity of our systems; to prevent fraud or misuse; and to comply with applicable laws and regulations.

3. Sharing of Information

We do not sell your personal information. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, customer support, or infrastructure hosting. We may also disclose your information if required by law, regulation, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, the integrity of the Services, or the safety of our users. In the event of a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. In other cases, we may share your information with your consent.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure. While we take measures to protect your data, no system or method of electronic transmission is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your data to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your data, to restrict or object to certain processing, and to withdraw consent where applicable. If you wish to exercise any of these rights, you may contact us at the address provided below. We will respond to your request in accordance with applicable laws.

7. International Data Transfers

If you are located outside of the United States, please note that your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may not have data protection laws equivalent to those in your jurisdiction. By using our Services, you consent to the transfer of your information to these locations.

8. Third-Party Services

Our Services may contain links to or integrations with third-party websites, tools, or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy policies of any third-party services you access through our Services.

9. Children's Privacy

Our Services are not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the effective date at the top of the policy. Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Metallic, Inc.
1388 Haight St #1063
San Francisco, CA 94117

Email:
team@metallic.dev